Professional Service
Evolving the
IT Function
From “IT delivery” to Business Partner: governance, operating model and value measurement.
TOM
IT Governance
ITSM
Demand Mgmt
KPI/KRI
A more authoritative IT function aligned with the business: faster decisions, more reliable services, governed innovation.
Many IT functions start as a “service centre” and, as they grow, they end up managing competing priorities, ungoverned demand, heterogeneous suppliers and limited ability to measure value. We help management rethink the IT function’s role, governance, processes and operating model so that it becomes a true Business Partner—able to support leadership, drive transformation and innovation, and ensure operational continuity with clear metrics. From organisational assessment to defining the Target IT Operating Model, we guide the company in building a technology function that is more measurable, effective and value‑oriented.
Many IT functions start as a “service centre” and, as they grow, they end up managing competing priorities, ungoverned demand, heterogeneous suppliers and limited ability to measure value. We help management rethink the IT function’s role, governance, processes and operating model so that it becomes a true Business Partner—able to support leadership, drive transformation and innovation, and ensure operational continuity with clear metrics. From organisational assessment to defining the Target IT Operating Model, we guide the company in building a technology function that is more measurable, effective and value‑oriented.
01
01
IT mission, positioning and mandate
02
IT governance and decision rights (who decides what)
03
IT Operating Model (Run / Change / Product)
04
Processes and service quality (ITSM and beyond)
05
Portfolio & Demand Management (priorities and investments)
06
Sourcing, suppliers and vendor governance
07
Skills, organisational structure and leadership pipeline
08
Value measurement: KPIs/KRIs and management reporting
Delivery Methodology
A three-phase journey,
tailored to the real organisation
PHASE 01
Diagnosis & Mapping (IT Assessment)
Objective
Capture maturity, bottlenecks and breaking points between IT and the business.
Output
IT Maturity Snapshot + prioritised pain points + initiative backlog.
PHASE 02
Design & Activation (Target IT Operating Model)
Objective
Design the target IT model and start the highest‑impact levers.
Output
Target Operating Model + transition plan + first pilots/quick wins.
PHASE 03
Consolidation & Autonomy (Implement & Embed)
Objective
Make the operating model stable and measurable in day‑to‑day operations.
Output
IT operating as a “business‑partner” + dashboards + 6–12 month evolution roadmap.
02
Complete IT Target Operating Model (TOM)
IT Governance Framework
Service Catalog + SLA/SLO
Demand & Portfolio Management Playbook
ITSM Process Pack (lean but operational)
Vendor & Sourcing Governance Pack
KPI/KRI Dashboard for Management
30/60/90‑day transition plan + 6–12 month roadmap